If I am collecting my order why do I need to pay for collection?
In an effort to provide a safe, convenient and easily accessible pick up point for our customers, who don't wish to pay for delivery, we have partnered with a third party based in Westville. In order for us to provide this service, there is a fee of R20.00 per order.
I have chosen Click & Collect, when can I collect my order?
We will notify you via email/WhatsApp when your order is ready for collection. We generally need 1-2 working days to prepare your order. During sales and busy periods such as Ramadaan, Eid & Sale periods the lead time is 5-7 working days.
What is the Click & Collect collection address?
The click and collect location is based in Westville, Durban KZN. For safety and security purposes, the exact address will be provided to you when your order is ready for collection.
What are the collection times?
Monday - Friday: 9:00am - 4:30pm* *Closed between 12:30pm - 2:00pm on Fridays for Jummah Salaah.
Saturdays: 9:00am - 3:00pm. Closed on Sundays & Public Holidays
Do I need to provide any details when collecting?
Yes, your #DDXXXX order number will need to be quoted upon collection.
Can someone collect on my behalf?
Yes, you will need to provide them with your #DDXXXX order number.
Do you have parking available?
Yes, we have safe and secure free parking, that does NOT require you to parallel park ;)